Yes, we only carry authentic products.  

We mainly source our stocks from local suppliers or Japan suppliers! Japanese stocks tend to arrive earlier than local ones, so if timing is crucial to you, please check with us before ordering.

We are listed as Partnershops under Good Smile Company, VOLKS, Aniplex and Bandai Spirits. There is no way we would jeopardise our decade of reputation by selling non-authentic items.  

Yes. Having an account will be easier for you as well, as you can track the items that you have ordered previously

We need you to affirm your absolute commitment to purchasing the item.

We have the following payment methods:

– Local Bank Transfer.
– PayNow, PayLah, PayAnyone.
– Credit Card/Paypal

We do not allow cancellation or refunds. If the cancellation in a situation that a cancellation is approved, there will be a 20% cancellation fee applied.

No, we are unable to meet you to collect deposits. Any deposit payment is advisable to pay via the available methods mentioned above.

No. We have been operating online since the start of the business 

You can email us here, or drop us a message on our Facebook page.

Kindly check your Junk Folder to see if our mail has landed there. We respond to email enquiries within 24 hours on working days. 

For a faster response, you’re encouraged to talk to us on Facebook.

We are only able to hold on to your item(s) for a maximum of 2 weeks due to our limited storage space. Items not collected within 2 weeks will be released to the public for sale (with the deposits forfeited). Customers who does not respond at all when we contact you, will result in limitations to your account for future orders. 

We are able to restock sometimes. Please contact us.  

Typically orders will be cancelled 24 hours if no deposit is made or customer is unresponsive after we reach out.

You may check under the product description for its approximate arrival. Please note that the arrival is subjected to manufacturer changes. You are encouraged to head over to the manufacturer’s website to check on the official release date. 

Yes, we will notify you via email when the item arrives. If we receive no reply, we will drop you an SMS. If we still don't receive any reply, the order will be deem abandoned.

Please take photos and send it to us via email and we will get in touch with you. Ultimately, there will be some variation between products, so whether or not the exchange will happen is solely up to the manufacturers. 

Unfortunately, the nature of the packaging is to protect the figure inside, hence, we will not be able to change the box for you.

Yes, you can email us here, or drop us a message on our Facebook page.

1. Express: Same day delivery starting from $15.
   
   
2. Courier: $5 per trip, we deliver your item(s) to your doorstep. 
    
3. ParkNParcel: Items will be sent to collection points nearest to your convenience at a fee of $2.80. If you have preordered the item, this service is free. Do note that we required 5 parcels for the courier to come collect so this method efficiency varies. You can view the available locations here:
   https://www.parknparcel.com.sg/points-location

Yes, we ship internationally. We will not be able to determine the shipping fees until the item is paid, packed, and weighed.

We ship to (but not limited to) these countries: Argentina, Australia, Austria, Bangladesh, Belgium, Brazil, Brunei, Cambodia, Canada, Chile, China, Croatia,  Cyprus, Czech Republic, Denmark, Egypt, Finland, France, Germany, Greece, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Laos, Malaysia, Maldives, Mexico, Myanmar (Burma), Nepal, Netherlands, New Zealand, Norway, Papua New Guinea, Peru, Philippines, Poland, Portugal, Qatar, Saudi Arabia, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Kingdom, United States, Vietnam.

We choose Qxpress or Air Parcel via Singpost generally for parcels that are smaller in dimensions and weigh less than 2kg. For the bigger and heavier parcels, we are required to use Speedpost Standard. 

We generally will choose the cheapest shipping method available, but will communicate with you to see which options you are comfortable in.

Please let us know when you receive the in-stock notification that your address has changed.

You will need to approach your local post office for assistance first. We are only able to launch an investigation only after 18 days of the posting date. Investigation is a long process and if there is a need for a refund, please understand it requires time as long as 3 months to process them. For compensation, it is up to a maximum of $60.00 for Air Parcel and $150 for Speedpost Standard or the invoice price, whichever is lower. You may opt for full price insurance with additional fees, please let us know. Any changes is subjected to Singpost’s terms and condition.  

You are required to take photos of the item’s condition first. After then, you will need to approach your local post office for compensation. You may wish to follow up with us after that.  

You can drop us an email.  

We are also exploring whether we could work with influencers, or generally just people who understand the importance of customer service to handle our social media accounts. Sometimes we hire people to work with us on event grounds as well.If you think you can contribute to our company, do write in to us.

Share details about your shipping policies, item returns, or customer service.

Proud to say, we started in 2009. It’s been more than 10 years and counting.

Toy Coin is more than just work to us, it’s a community that we had built up and treasure. Hobby collecting is meant to be a happy journey, we hope that by connecting with us, we can make purchasing simpler and easier for you. Our customers are our motivation; by having your support, we will put in our best for you.

You can only be invited to be a VIP member at the moment.