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General Enquiries
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Do I need an account to place orders?
Yes. Having an account will be easier for you as well, as you can track the items that you have ordered previously.
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How do I preorder/order?
You need to log in to your account before you can checkout. Simply place the item(s) you wish to order/preorder into your cart and click the checkout button under My Cart on your left. Follow the steps provided until you reach the successful checkout page.
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Why is a deposit needed for the items?
A deposit is a win-win situation whereby we as sellers will not be able to give an excuse to cancel your orders without any valid reason; and you as a buyer, will not cancel your orders after the deposit.
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Can I not pay the deposit?
Unfortunately, a deposit is compulsory and we seek your kind understanding for this.
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What are the payment methods?
We accept the following payment methods:
| Cash on Delivery: |
Preferred only for items that are in stock/not in preorder status. |
| PayPal: | Accepted for Local and Overseas Customers. 3.9% PayPal charges are to be covered by the customer. |
| Local Bank Transfer: |
Most preferred method of payment for item deposits.
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Can I cancel my preorders?
You can cancel your orders but do note that the deposits for the preordered items will be forfeited upon cancellation. .
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May I request to meet you in person to pass you the deposits for preordered item(s)?
Yes, however, meetings are only available at Admiralty MRT Station.
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Are the prices fixed?
Prices are fixed in most cases but are subjected to changes if the following occurs:
1. A drastic change in Currency Rates,
2. During our Sales period and/or,
3. If we are able to get the product from a cheaper source.
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How long can I keep my preordered item(s) with you when it reaches Singapore?
Unfortunately, we are only able to hold on to your item(s) for a maximum of 2 weeks due to our limited storage space. Items not collected within 2 weeks will be released to the public for sale (with the deposits forfeited). If you are unable to arrange any meet ups due to your busy schedule, kindly arrange a home delivery.
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How can I contact any person in charge?
Here are different ways where you can contact us:
1. Tag board: We read our tags every day. However, if we are not around and there's a conversation going on, we might accidentally miss your question. It is best to contact us via other methods.
2. Email: You may wish to visit our Contact Us page to send us an email. Do provide adequate information for us to assist you.
3. Mobile: You may wish to contact 81330207 for any Customer Related Enquiries or 90688222 for any Business Enquiries.
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I did not get a respond from ToyCoin. What happened?
Kindly check your Junk Folder to see if our mail has landed there. We respond to email enquiries within 24 hours on working days.
Delivery Enquiries
Sourcing Enquiries
Business Enquiries
Misc. Enquiries
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